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Have you subscribed, but the service does not match what was advertised in the marketplace?
For example: The host advertised a Netflix Premium subscription, but after subscribing, you received a Netflix Standard plan instead.
You can discuss this further through the group chat, as this may have been an unintentional mistake, and the host can adjust their shared subscription offer accordingly.
If the situation does not change, you can request a refund by explaining the reason for your request based on your actual experience. We will process the issue and promptly contact the host to resolve the situation.
Hosts with a 100 trust score or a verified invoice emblem are guaranteed to provide subscription services that match what was advertised.
Updated on 15/12/2025