At Joinbareng, we are dedicated to fostering a secure and trustworthy environment for users engaging in shared subscriptions. We recognize that peace of mind is crucial for every transaction. That's why we've established a User Protection Program designed to safeguard your experience as a Sharer/Member (Joiner).

1. Ensuring Your Financial Security

Your payments are handled with utmost care. We utilize a system where funds from Joiners may be temporarily held (escrow system). These funds are typically processed and forwarded to the Account Owner (Owner) after the sharing period is confirmed active or according to a set payment cycle. This mechanism ensures that Owners receive payment after service delivery and Joiners gain access after payment.

2. Streamlined Communication and Dispute Resolution

Should any issues arise, we encourage direct communication between the Owner and Joiner via our platform's messaging system for an amicable resolution. If a direct solution isn't reached, Joinbareng's support team is available to mediate and help find a fair outcome based on the available evidence and timeline. This mediation process aims for a mutually beneficial solution, with Joinbareng making the final decision based on platform policies.

3. Access Guarantee and Refund Assurance

Our protection extends to scenarios where the service doesn't match the description or access issues are attributable to the Owner.

• If an Owner is found to be in violation (e.g., changing passwords detrimentally without notice, or failing to provide access post-payment), we may facilitate a full refund to the affected Joiner, in line with our refund policy.
• While Joinbareng cannot be held liable for actions taken by third-party service providers (e.g., account suspension due to their ToS violation), we will review cases where suspension is clearly due to negligence or misconduct by a party on our platform.

4. Secure and Transparent Transactions

• Protected Payments: Payment transactions are processed through a secure and reliable payment gateway to protect your financial information.
• Reputation System: We feature a rating system for Account Owners. We advise you to always check an Owner's reputation and reviews before joining a group to make a more informed decision.
• Data Privacy: We maintain a clear Privacy Policy and only request information essential for platform operations.

Tips for a Secure Experience:

• Always use Joinbareng's internal messaging system for all communications with Owners.
• Familiarize yourself with the Terms of Service (ToS) of the premium service you intend to join. Users are fully responsible for complying with the ToS of the services they use or share.
• Report any suspicious activity to Joinbareng support.

Through this User Protection Program, Joinbareng strives to make the experience of sharing premium accounts easier, safer, and more efficient for everyone involved. Enjoy affordable access to premium services with confidence on Joinbareng!