JoinBareng Buyer Protection

Every Buy & Sell purchase on JoinBareng is protected by these rules — enforced automatically by the system, not just promised.

• Funds held until your order is done

  Your money doesn't go straight to the seller. JoinBareng holds it and releases it only after you tap "It works", or automatically when the order's warranty period ends with no reported issue.

• Guaranteed delivery deadline (max 24 hours)

  Every listing shows its delivery deadline before you buy. If the seller hasn't responded at all within 1 hour, or doesn't deliver before the deadline, you can cancel and get a full refund to your balance.

• Check period & 3–7 day warranty

  After delivery you have at least 3 days to check and report problems — up to 7 days for listings with a warranty. Funds stay held the whole time. Warranties longer than 7 days are provided by the store.

• Reports reviewed by the JoinBareng team

  Reports are reviewed within 24 hours based on evidence from you and the seller. Outcomes: the seller redelivers, a partial refund, or a full refund. Refunds go to your JoinBareng balance for your next order (not withdrawable to a bank).

• Protection only covers transactions on JoinBareng

  Don't move to WhatsApp, Telegram, or pay the seller directly. Outside JoinBareng your money isn't held and we can't refund it. Order chat automatically blocks invitations to move apps.

• Updates at every step

  You get notifications & email when your payment is received, when the order is delivered, near the end of the check period, and when funds are refunded.