In What Cases Can I Request a Refund?

You can request a refund in the following cases:

You no longer have access to the shared service, and the Host is no longer providing any information (e.g., credentials have changed, the Netflix subscription was canceled by the Host, etc.).

The shared subscription does not match what was advertised by the Host (e.g., the subscription is from a different country, has a different number of simultaneous screens, or there are no available slots left).

You, as a Joiner, have been removed from the subscription by the Host without a valid reason

You cannot request a refund in the following cases:

You decided to leave the shared group on your own without intending to use the service until the end of the period.

You still have access to the shared group, but the service does not meet your expectations (e.g., the catalog is different, you only wanted to try the service, etc.).

You have joined a private shared group.