Why Am I Charged Before the Host Accepts My Subscription Request?

Instant Acceptance

For services with the instant acceptance method, you as a joiner are charged when you commit to using the subscription service offered by the host on the marketplace. If you use a digital wallet as the payment method, your balance will be deducted immediately after the transaction is successful.

Non-Instant Acceptance

For services where instant acceptance is disabled, you will still be charged upfront. However, for this type of subscription, payment can only be made using a digital wallet. Ensure your digital wallet has sufficient funds before making a transaction, as your balance will be deducted once the host accepts your subscription request.

What If My Credentials Don’t Work After I Make a Payment?

First, contact the host via group chat to get the latest credentials that you can use. If the host does not respond further, you can request a refund. Learn more about the refund process in the following article link https://joinbareng.com/en/articles/how-do-i-request-a-refund