Login Credentials (Username/Password) Not Working?

Are you a joiner who cannot access the service using the provided credentials? You can report this issue to the host as soon as possible by following these steps:

1. On the subscription details page, scroll down to the section "Is the Login Credential Working?"
2. Click the "X" mark to inform the host that the provided credentials are not working.
3. Please wait for the host to check and update the credentials.
4. If the host does not respond within a reasonable time, send them a message via the "Messages" menu in JoinBareng.
5. If you still do not receive a response or further action, contact us via this link: https://joinbareng.com/en/articles/how-to-contact-joinbareng We will assist you with your issue.

If no resolution is reached with the host, you can request a refund, which will be processed by our team within 72 hours.